Shipping Policy

At The Home’s Buddy, we work hard to ensure your home essentials arrive safely and on time. Please review our shipping policy below before placing your order.

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1. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation.

Orders placed:​

• On weekends

• On public holidays

Will be processed on the next business day.

During high-demand periods, processing may take slightly longer. We appreciate your patience.

 

2. Delivery Locations

We currently deliver:

Within Accra

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3. Delivery Timeframes

Estimated delivery timelines:

• Accra: 1–3 business days

 

4. Delivery Fees

Shipping fees are calculated based on:

• Your delivery location

• Courier rates

Delivery fees will be communicated before shipping

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5. Failed Delivery Attempts

Customers must ensure:

• Correct address is provided

• Active phone number is reachable

• Someone is available to receive the package

If delivery fails due to:

• Wrong address

• Unreachable phone number

• No one available to receive the order

A redelivery fee may apply.

After two failed attempts, the order may be cancelled without refund of delivery fees.

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6. Order Tracking

Once your order has been dispatched:

• You may receive a call from our courier partner

• Or a notification confirming dispatch

For updates, you may contact us via WhatsApp during business hours.

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7. Inspection Upon Delivery

We encourage customers to inspect packages upon delivery.

If there is visible damage:

• Take a video immediately

• Do not accept the package without documenting the issue

• Contact us within 24 hours

Failure to report issues within 24 hours may void claims.

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8. International Shipping

We currently do not offer international shipping.
 

9. Contact Us